The results.
Real calls, real clients and the numbers behind them. Nothing on this page is staged.
- Calls answered for one removals client in July
- 44
- Of those calls were successful
- 90.9%
- Of genuine enquiries rang while crews were out on a job
- 67%
- Average call, start to finish
- 4:21
Every recording.
Press play on any call. The transcript follows along, and you can tap a line to jump to it. Addresses are bleeped for privacy.
From the people who use it.
Each call is scored after it ends: did the caller get what they rang for, such as a price guide, a survey booked or a message taken?
67%
of calls ring while you're on a job.
Removers don't miss calls because the office is shut. They miss them halfway up the stairs with a wardrobe. Two in three genuine enquiries to our clients came between 9 and 5 on a weekday, while the crew was out on a move.
33%
ring out of hours.
Any one of these calls could be a house move worth £1,000 or more.
Why answering first matters.
more likely to qualify a lead when you respond within five minutes.
drop in lead quality after the first five minutes.
of customers buy from the first company that gets back to them.
Sources: Harvard Business Review, "The Short Life of Online Sales Leads"
Lead quality drops by 80% after the first 5 minutes.
Want results like these?
Book a 30-minute call and hear a receptionist answering as your company.